In the following, we will inform you about how your personal data is processed when you use our website and products and what rights you have in this regard.

Data protection notice

For Living Space Architects Ltd. (hereinafter LSA), the protection of your personal information has top priority. Of course, we comply with the relevant data protection laws and would like to inform you comprehensively about the handling of your data with the following data protection information.

1. information and contact details of the Controller

The Controller is:

Living Space Architects Ltd.

Registered Address:

16 The Strand, Topsham, Devon EX3 0AN

Questions regarding data protection can be directed to our data protection officer:

Living Space Architects Ltd.

18 Southernhay West, Exeter EX1 1PJ

or by e-mail to

2. visit our website

When you visit our website, we also collect personal data. On the one hand, this concerns data that we collect when you appoint us, but also such data that is collected when you view our websites or our profiles in social media. We explain the details in the following.

2.1 Cookies and their use – my choice

We use cookies to design our websites optimally for you, to improve our products for you as well as to show you interest-based advertising together with third-party providers.

2.2 Use of socialmedia

In order to optimally design our company presence, we maintain company pages in various social media. There, we want to inform our interested parties about our services and also communicate with you via these channels. The links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. The integration on our websites takes place via direct links. A data transmission only takes place if you have clicked on the link.

These channels are used for the following purposes:

  • Provision of information about our company and our products
  • Statistical evaluations for business analysis and further development of services and products, as well as for the improvement of business processes
  • Communication with customers and interested parties.

Legal basis

The legal basis for this processing of your personal data is our legitimate interest in communicating with our prospects and customers, as well as the analysis and further development of services and products, and the improvement of business processes. Direct customer contact also takes place via our social media support, whereby the processing is based on our contractual relationship or the pre-contractual measures with interested parties.

Further information on the social media platforms:

Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The general use of Facebook, is your own responsibility. You can find Facebook’s privacy policy directly on our Facebook fan page.

You can edit your wishes for personalized advertising by Facebook at any time in their settings on Facebook and contradict.

For more information on data protection and personal data collected by Google/YouTube during integration, please see the following privacy policy:

An opt-out is also possible:

LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also maintain a company profile on the LinkedIn networking platform.

If you are a member there, LinkedIn can assign the call of the content and functions on our profile to your user profile there. For more information, please refer to the privacy information of LinkedIn Ireland at: 

2.3 Video content

2.3.1 Youtube and Vimeo

We embed videos on our website. The content of these videos is stored directly on the platforms and embedded on our site. If you call up such a video, the IP address, technical information such as browser, operating system and basic device information as well as the website you visited are communicated. In addition, we have embedded the Youtube videos in a data protection-friendly manner in “extended data protection mode”.

Personal data is only transmitted when you call up a video. Only then is a server connection to Youtube and Vimeo established and a corresponding cookie set, which is used to save your settings. When you call up the videos, you leave our area and enter the external platforms of Youtube and Vimeo, which are beyond our control.

Before you call up a video, you will be informed about it again. If you have an account with the provider of the video service, they may be able to identify you. You can avoid this by logging out of your account before playing a video.

Legal basis

The legal basis for the activation of these videos is your consent, which is related to your consent to a cookie use.

Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: A general advertising opt-out is possible here:

 Legal basis

The legal basis for this processing is therefore our legitimate interest and serves to prevent potentially fraudulent activities on our website.

Type of data

  • http request header data
    in particular user agent (browser, operating system), origin and referrer (previous web pages)
  • Date/time of request

2.4 HubSpot

We use the service of HubSpot for our online marketing activities. This is an integrated software solution that we use to cover various aspects of our online marketing. The following data as well as the content of our website is stored on HubSpot’s servers.

a) Email marketing:

HubSpot is used for our email marketing, among other things. Our website visitors can subscribe to topic-related newsletters and mailings as well as download certain documents (e.g. whitepapers). This requires, for example, the provision of the name and e-mail address. We use this data to contact visitors to our website.

The legal basis for this is your consent.

You can revoke your consent to receive newsletters, mailings or downloads at any time via a link at the end of each e-mail or by sending a message to revoke. Your contact details will be deleted immediately by your revocation.

b) Reporting and contact management

In addition to email marketing, we use HubSpot for reporting (e.g. traffic sources, accesses) and contact management purposes (user segmentation and CRM). This involves the use of cookies that are stored on your computer, which enable an analysis of your use of the website by us. This information is analyzed on our behalf by HubSpot to generate reports about visits to our pages. This enables us to determine which services from our company are of interest to you. This enables us to constantly improve our products and make our offers more customer-oriented.

If you have signed up for our registration service (see “Email marketing”), we can also use HubSpot to link a user’s visits to our website with personal details (name, email address) so that you are informed individually and in a targeted manner about preferred topics.

The legal basis for the processing is your consent via the cookie banner.

If a collection by HubSpot is generally not desired, the storage of cookies can be prevented at any time by appropriate browser settings.

c) Notes on HubSpot/data transfer to third countries

HubSpot is a software company from the USA (25 First Street, Cambridge, MA 02141 USA) with a branch in Ireland (2nd Floor 30 North Wall Quay, Dublin 1, Ireland) and Germany (Koppenstraße 93, 10234 Berlin). Within the scope of processing via HubSpot, data may be transferred to the USA. In addition to the order processing agreement, standard contractual clauses as well as other appropriate guarantees have been agreed upon to ensure the security of a data transfer.

For more information about HubSpot’s data protection, please refer to the Terms of Use and Privacy Policy at or

3. Appointment & appointment processing

3.1 Contract data

When appointing us to provide services, we ask you to provide us with your personal data, which we need for the conclusion of the contract. This contract data will be stored by us for the duration of the contractual relationship, as we need it for the fulfilment of the contract. If you terminate your contract, we will store your contract data longer if there are objections and claims whose clarification is still pending. In addition, we also store your data longer if there are legal retention obligations. In this case, the processing of the data is restricted to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this.

Legal basis

We need your data for contract initiation and execution.

Storage period

In the case of contractual data, processing is restricted after termination of the contract, and deleted after expiry of the 12-year retention period (if the Latent Defects Act applies on a construction project).

4. during the contractual relationship

4.1 Contract information and invoices

We require your personal data for the execution of the contract.
We need these in particular to enable the necessary communication for a regulated process, information transfer through process communication as well as the billing of the services. In addition, this data is also used for the management of the company and the further development of the products. We have a legitimate interest to analyse the data we collect in order to improve our products and services. We protect your privacy through a range of technical and organisational measures that are appropriate in this context and respect your choices about how we use your data.

Data stored and used

  • -Address
  • -First and last name
  • -Email address
  • -Phone number
  • -Company name (in case of trade)
  • -address
  • -Product contracts and usage
  • -contract data
  • -Payment data
  • -Tax number
  • -In case of authorisation, the master data of the authorised representative

Legal basis

The legal basis for the processing is the contractual basis.

Storage period

We process your data until the termination of your contract. In addition, we store your contract data if there are objections and claims whose clarification is still pending. In addition, we also store your data for a longer period if there are statutory retention obligations. In this case, the processing of the data is limited to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this. The deletion of personal data takes place for a maximum of 12 years after the end of the calendar year following the termination of the contract (if the Latent Defects Act applies on a construction project).

4.2 Customer communication

Newsletter and product advertising

In order for you to take full advantage of our services, we will send you News Letters including useful and complementary product solutions by e-mail. In addition, we will inform you from time to time by telephone and e-mail about interesting new information. You can give us the legally required consent to contact you in each case when you an enquiry online or in the Control Center. If you no longer wish to receive such information, you can revoke your consent at any time via or the newsletter email link.

Legal basis

The legal basis for processing is your consent.

Storage period:

Your data will be deleted after fulfilment of the purpose or upon revocation of consent.

Advertising with our own similar goods and services 

4.3 Communication in the context of your customer concerns

The satisfaction of our customers is important to us, which is why you can contact our customer support at any time. For the clarification of your concerns we need your data.
For this purpose, we process the following of your personal data:

  • -contact data
  • -Identification and authentication data
  • -contract data
  • -contents of your inquiries
  • -Payment data

We store communications with you until the end of the contract term and beyond that only until open inquiries to us have been finally concluded or insofar as statutory retention obligations provide for this.

Legal basis

The legal basis for this processing is the fulfilment of our contract with you.

Customer information

We send you information on the function and use of your products or added contract components. In particular, we inform you about tips and tricks and the functions of your products.

The legal basis for this processing is the contract.

4.7 Business Intelligence

Business Intelligence (BI) refers to the collection, analysis and presentation of data in electronic form for the purpose of helping executives, managers and other end users make better business decisions, as well as to meet legal reporting requirements and contractual obligations to customers. Type of data:

  • -Inventory data
  • -Use data
  • -traffic data

Storage period:

The storage period depends on the respective legal basis (see below):

  • -Consent: Directly personal usage data processed based on consent is deleted after 6 months.
  • -Compliance with contract: Data will be deleted after two years at the latest.
  • -Fulfilment of legal obligations: The data will be deleted at the latest after expiry of the 10-year legal retention period.
  • -Balancing of interests: The data will be deleted after two years at the latest.

Legal basis:

The legal bases for this processing are.

  • -Consent; example: processing of directly personal usage data for product and sales management purposes.
  • -Compliance with contract; example: filtering of customers with discontinued product with subsequent notification
  • -Fulfilment of legal obligations; example: reporting obligations 
  • -Balancing of interests; example: product and sales management. Our interest is: Provision of information about our company and our products; Statistical evaluations for business analysis and further development of services and products, and to improve business processes.